FAQs
Some useful information about our products.
Shirts
What brand of shirt do you print on?I've searched all types of brands of shirt and decided on printing on 100% Combed Ringspun Cotton (Depending on color & availability). After trying on various styles of shirt, this material passed my style test. The neck and arms were snug, not loose.Super soft, light-weight, gives a slim-look (trust me, I myself is not slim...but I felt slim, that's what counts.) Machine washable and preshrunk to minimize shrinkage.
How do I know what size shirt to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions given per product.
Shipping
How long does it take for shirts to arrive?Standard shipping for orders in the contiguous US takes 5-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing.
Shipping notifications are sent via email after package is shipped with tracking if available. Transit days are Monday - Friday with the exception of holidays. UPS packages are not delivered on weekends. USPS may deliver on Saturdays.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the "update total" button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Shopping Cart / Store
How secure is this store?This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Returns
What is your return policy?Purchased items are determined Un-returnable if worn and washed, tags have been removed, or have sustained damage by the customer. If you need to return or exchange a part or all of your purchase from GreenYolk™, you may return or exchange the item(s) within 15 days of the purchase. Be sure to return the item(s) you wish to return or exchange to the return GreenYolk™ address.
Include your receipt, a note describing the problem, your contact info, and the method of exchange. For your contact info, include your name, address, phone # and e-mail. This information will allow us to contact you, if necessary regarding the return. Your returned item(s) may be exchanged for an exchange, refund, or credit towards another GreenYolk™ purchase.
Returning Merchandise 1. Download our Return Form (PDF)
2. Fill out the Return Form.
3. Please include $10.00 for the return shipping cost & re-stocking fee.
4. Send Returns/Exchanges to:
GreenYolk
c/o Smile Design Inc.
Attn:RETURNS
58 Plaza Square / Suite C / Orange, CA 92866
Please note: We do not reimburse any additional shipping cost you may incur when returning or exchanging item(s).
Still have other questions?
For additional information about GreenYolk™ please use the contact form or email contact@greenyolk.com
